Relationship Manager Job Placements – United Bank for Africa (UBA)
Job Title: Relationship Manager – SME Banking
Organisation: United Bank for Africa (UBA)
Duty Station: Kampala, Uganda
Reports To: Branch Manager
About US:
United Bank for Africa (UBA) is one of Africa’s leading financial institutions, with operations in twenty (20) countries and three (3) global financial centers: London, Paris and New York. UBA has evolved into a Pan-African, provider of banking and related financial services through diverse channels globally. United Bank for Africa Uganda represents UBA’s pioneer country activities in the East and Southern African sub-region. With a growing network of branches and ATMs across the country, the bank continues to expand the retail and commercial playing field in Uganda by delivering unique financial products and solutions.
Job Summary: To deliver exceptional retail business performance through excellent customer servicing, sales and transactional processing in a branch.
Key Duties and Responsibilities:
- Achieve and surpass the set targets of all lines/products of retail banking in line with the Branch target and business strategy.
- Participate in the implementation of Branch Business strategies and plans with an objective of identifying business opportunities and financial products generation to enable achievement of targeted growth objectives in line with the Retail business plan.
- Establish and maintain effective relationships with new and existing customers by identifying customer needs and attending on the suitability of services for effective and timely customer service delivery.
- Provide feedback on effectiveness /review of current customer processes to guide in product development and business/service improvement and participate in product launches for favourable market response.
- Contribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue.
Qualifications, Skills and Experience:
- The ideal applicant must hold a university degree from any reputable university
- Higher degrees/MBA/professional certificates desirable
- At least four (4) years relevant experience in Retail or SME Banking
- Good understanding of SME Sector and trends in Uganda
- Display a track record for achieving positive results in terms of profit and customer satisfaction.
- Good Knowledge and understanding of Banking/Financial products and policy regulations.
- Excellent customer service orientation
- Excellent communication skills
- Strong sales/cross-selling skills
- Strong negotiation skills
- Problem solving abilities
- Networking skills
How to Apply:
All interested candidates should send CV, application letter and copies of academic certificates to ubaugandahr@ubagroup.com addressed to;
Head of Human Capital Management
United Bank for Africa
Plot 2, Jinja Road
P.O BOX 7396,
Kampala, Uganda.
Deadline: 17th June 2022
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