Senior Community Accountability Reporting Mechanism Officer US NGO Jobs – Mercy Corps
Job Title: Senior Community Accountability Reporting Mechanism Officer
Organization: Mercy Corps
Duty Station: Uganda
Reports to: Internal Risk Manager
About US:
Mercy Corps has been present in Uganda since 2006, focusing its interventions on economic and agricultural development, maternal child health and nutrition, governance, conflict management and humanitarian response. With funding from USAID, DFID, BPRM, MasterCard Foundation and other donors Mercy Corps has been able to work together with communities in Uganda to respond to the needs of our target population, which is focused on women, youth and more specifically adolescent girls. In 2018, Mercy Corps had an impact on almost 1 million beneficiaries in Uganda through our work focusing on building resilience and enabling economic growth, improving opportunities to attain better health and nutrition, and improving governance and conflict management. Common themes include social behavior change, inclusive development, gender, and working in partnership with local government, the private sector and civil society actors.
Job Summary: The Senior Community Accountability Reporting Mechanism (CARM) Officer will lead CARM implementation within the Uganda portfolio, dividing his/her time between the continued establishment, maintenance, management, and adaptation of CARM implementation in existing programs and the roll-out of CARM into additional programs. Working with the program and MEL teams, in coordination as needed with different supporting departments, s/he would manage and support the adaptation of CARM strategy and work plans, focusing on CARM roll-out and maintenance. This includes the creation and regular updating of program-specific CARM plans and country-level standard operating procedures (SOPs), the management of the central CARM database and follow up to ensure appropriate response and close out of all cases, production of country-level bimonthly analysis reports and program-level donor reports on CARM, and the production and development of training plans and awareness materials for staff from both programs and supporting departments on administering Mercy Corps’ accountability framework in communities.
Key Duties and Responsibilities:
- Ensure the Uganda CARM Standard Operating Procedures are updated on a regular basis, and include all new programs which are initiated, as well as updates based on learning and best practices in deploying CARM in our programs
- Support Program Managers, COPs and Senior MEL staff on each program to develop a CARM plan for their program, using best practices and learning from our implementation of CARM in similar contexts, and integrate the relevant sections in to the overall CARM SOP for MC Uganda;
- Write and support the creation and circulation of a bi-monthly country-level CARM report for relevant stakeholders, that presents CARM findings, successes, programmatic adaptation, trends, tweaks, to implementation processes, and adaptation as a result of feedback received;
- Together with program teams, conduct CARM assessments and evaluations, and develop processes to ensure integration of feedback and evidence-based learning into program implementation;
- Work with relevant service providers (graphic designers, translators etc) to develop context appropriate and visually appealing Information, Education and Communication (IEC) materials for community members and other relevant stakeholders (partners, service providers, government officials etc) that includes Mercy Corps commitments on staff conduct, program operations and how to provide feedback;
- Work with teams on establishing internal and external referral mechanisms, including working with teams to identify and map local support services available to survivors, and ensure that these are kept up to date at all times
- Ensure maintenance and organization of CARM country-level database, and work with relevant team members to make sure all cases are closed in a timely manner (following guidance on this in the SOP)
- Carry out regular spot checks on all program specific CARM databases for lower level complaints (feedback and minor dissatisfaction with the program) and ensure that the program teams are responding appropriately and closing these out in the agreed timelines
- Comply with and ensure compliance of global data protection and privacy standards such as the GDPR while confidentially receiving, following up on, and reporting on CARM feedback received.
Capacity Building
- Conduct orientation sessions for staff and field partners/CBOs and other CARM stakeholders; Together with HR, support integration of CARM training into new employee on-boarding; Training of staff on receiving complaints and feedback and on community sensitization, particularly on informing communities and handling feedback on sensitive subjects of potential staff misconduct.
- Refresher training for all staff on CARM as required
Safeguarding and Prevention Of Sexual Misconduct, Sexual Exploitation And Abuse (PSEA)
- Support the Safeguarding Focal Point in championing Safeguarding policies and accompanying policy guidance support materials;
- Assist the Safeguarding Focal Point and HR team members as required in training for MC staff on safeguarding and promotion of prevention of sexual misconduct, sexual exploitation and abuse
- Assist program teams in facilitating Safeguarding awareness-raising in local communities;
- Work with teams to help ensure that programs and operations are integrating Safeguarding measures;
- Communicate observations and experiences and make recommendations to appropriate individuals and teams to enhance local Safeguarding strategies;
- Help to support partner capacity building in the area of Safeguarding,
- Work with global safeguarding advisors to support compliance efforts by reviewing partners policies on safeguarding when requested.
Organisational Learning
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
Qualifications, Skills and Experience:
- The ideal candidate must hold a Bachelor degree or equivalent in relevant field
- At least 3 years of related work experience, preferably with an international or local Non- Governmental Organization (NGO)
- Proven experience in data collection, data-entry, data/information management and analysis
- Proven experience in developing or contributing to accountability frameworks, standard operating procedures (SOPs) for feedback mechanisms
- Experience with misconduct investigations procedures, best practices and approaches
- Strong organizational, capacity building, and communication skills
- The ability to work closely in a team, be patient, adaptable, flexible, able to improvise and work in an environment that is often stressful and potentially volatile.
- Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language difficulties. Tact and diplomacy are essential.
How to Apply:
All candidates should send their applications online through the Mercy Corps recruitment portal at the link below.
Click Here
Deadline: 19th February 2020