Specialist – Infrastructure Operations Technology (Contract) – MTN Uganda Limited

Specialist – Infrastructure Operations Technology (Contract) – MTN Uganda Limited

Job Title:   Specialist – Infrastructure Operations. Technology (Contract)

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Senior Manager – IT Infrastructure

 

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

Job Summary:   The Specialist – Infrastructure Operations. Technology (Contract) will pro-actively support the back-office Operations in the Windows and virtualization environment and implement Back-office changes in the infrastructure Domain to ensure that MTN achieves the predefined company objectives.

 

Key Duties and Responsibilities:

  • Design, installing, configuring and maintaining Enterprise Infrastructure in accordance with business requirements and timelines.
  • Deploy MTN Uganda safe enterprise Infrastructure (hardware and Operating systems.
  • Conduct research on Enterprise products (Virtualization, Operating systems, security and standards to remain abreast of developments in the IT industry.
  • Ensuring that cloud platforms meet the availability, integrity, scalability, and security requirements.
  • Define workload placements and cloud strategies for Hypervisor and fusion cloud platforms.
  • Execute and oversee new and existing equipment, hardware, and software upgrades. Monitor and test Backoffice performance and provide performance statistics and reports. Participate in designing solutions.
  • Proactively manage the windows-based Virtualization and Stand-alone server infrastructure build, operations and implementation for MTN Uganda on a 24×7 basis i.e., ensuring a reduction in system incidents
  • Provide Tier 2 technical guidance for operating system administration and support including mentoring (and knowledge share)
  • Actively participating in IT projects and initiatives through rebuilding/cloning the test environments, building stress testing plans, and monitoring performance in accordance with company standards and established procedures.
  • Design and develop and maintaining a precise and comprehensive procedural and process documentation for all Backoffice Infrastructure.
  • Efficiently managing and maintain all Project migrations to the production environments within the required timelines.
  • Serves as the first point of contact for windows and virtualization escalations, establishes, and maintains an effective relationship with the Vendors to ensure that all critical issues are brought to a rapid resolution in accordance with established SLAs.
  • Establishing and maintaining effective relationships to continually improve collaboration with business stakeholders.
  • Know-how of capacity planning, performance monitoring, and disaster recovery for cloud platforms

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree in computer science, Information Technology, Electrical/Telecom Engineering, or related field
  • Relevant certification / accreditation i.e., Business process Framework training like ITIL, Etom, Togaf, Prince and PMP etc.

Other Training:

  • Virtualization Training
  • ITIL training
  • Basic Audit training
  • Project management methodologies
  • Relationship management
  • Training in Microsoft Visual, excel, word and PowerPoint.

Work Experience            

  • 3 -4 years’ experience in Virtualization, Unix and Linux with in a fast and stressful environment,
  • 3 years in process driven environments

Skills / physical competencies:

  • Ability to work on multiple tasks, often with conflicting objectives and competing deadlines.
  • Analytical skills
  • Business acumen – un understanding of the business as a whole.
  • Change management skills.
  • Coaching skills – to develop the team and staff.
  • Communication skills
  • Conflict management skills
  • Delegating skills
  • Facilitation skills
  • Feedback skills
  • Flexibility – the ability to adapt and change in the light of changing circumstances / new information.
  • Influencing skills
  • Negotiation skills
  • Quality management skills
  • Relationship skills – to build relationships to facilitate efficient workflow.
  • Risk management skills
  • Scanning skills – to search for new ideas, trends and principles.
  • Strong “can-do attitude” combined with an ability to use minimum resources to get maximum outputs.
  • Systems thinking – understanding the “big picture”.
  • Time management, specifically the ability to prioritise

 

 

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online at the link below.

 

Click Here

 

Deadline: 3rd March 2024

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