Technical Sales/ Support Executive Diploma Jobs – Duma Works (ICT Solutions Company)
Job Title: Technical Sales/ Support Executive
Organisation: Duma Works
Duty Station: Kampala, Uganda but occasional travel to Kenya, customers’ sites, trade shows & industry functions, or sales partners may be required.
Reports to: Head of Sales
About US:
Duma Works is changing the way people think about hiring. They are efficiently connecting employers and potential hires through our mobile platform, we make finding that perfect person a fun experience, allowing businesses to grow and job seekers to access new opportunities. Duma Works is a recruiting platform that fuses traditional human-centered recruiting and an interactive digital process to simplify how growing businesses hire top talent on the African continent. Since 2012, hundreds of employers all over East Africa have used DUMA Works to save time and money when identifying qualified job candidates. They are recruiting for a valuable client, a leading unique ICT solutions integrator in the region.
Job Summary: The Technical Sales/ Support Executive should be an enthusiastic sales professional in a predominantly office-based role. This person will sell our products to existing and potential customers, working as part of a team managing a geographic territory. We are looking for someone who can provide a high-quality customer experience. The role entails both commercial and technical aspects of the sales process. This person must have a passion for selling and should also be able to organize and plan the sales activity. Additionally, the candidate must possess technical skills in order to provide first line support for our clients in Uganda and escalate to the respective head of department. There will be extensive contact with customers, primarily by telephone and e-mail but will involve some customer meetings both in our facility and on-site visits. You will work as an equal team member within the sales department to manage sales for Uganda, maximizing our sales opportunities therein. You will be qualifying and responding to our sales leads, organizing quotations, sales information, demonstrations, samples and evaluations, and recording sales processes. You will from time to time be required to provide basic support to our clients and employees. Support includes training, hardware maintenance and fixing basic system bugs. The exact nature of your involvement in support will be determined on a need basis by the respective HOD.
Job Objectives:
- Maintain and develop regional sales as part of a team
- Meet agreed sales growth and gross profit targets
- Win purchase orders in line with sales strategy from both existing and new customers
- Be a strong, contributing part of our sales vision
- Maintain internal sales processes
- Build and enhance relationships between our customers, contacts and our company
- Conduct oneself according to our Company Values
Key Duties and Responsibilities:
- Maintain and grow our business from our existing major accounts
- Management of new sales leads, including qualification, response, recording and follow up with the objective of securing purchase orders. Working with teammate to coordinate outcomes
- Assist in making appointments and meeting the sales team targets
- Send quotations, pursuing these to purchase orders
- Liaise with technical colleagues to respond to customer queries, RFQs and tenders
- Use and maintain our CRM system (Microsoft Dynamics 365)
- Meet with customers and prospects who visit our offices, and occasional site visits
- Prospect for new customers within key target growth areas
- Participate in monthly sales meetings
- Take part in company, partners and customer events
- Negotiate pricing within predetermined parameters as agreed with the Head of Sales
- Report on competitive activity and recommend actions where deemed necessary
Key Performance Indicators:
- Invoiced sales v. budget
- Purchase orders received.
- Gross profit margin attained
- Additional sales to existing customers
- Customer retention
- New customers
- Contact with customers
- Teamwork
Qualifications, Skills and Experience:
- The applicant should have a proven track record in a successful business-to-business sales environment, preferably for technology solutions especially VMWare and Veeam.
- Technical – must have a strong background in IT, preferably to diploma Level as a minimum. Should be conversant with virtualisation, back-up and recovery technologies such as VMWare & Veeam. Comprehensive and ongoing product training will be given.
- Professional demeanour and attitude, outgoing and friendly
- Organized, focused and sales driven
- Excellent telephone skills – be comfortable using the telephone as a proactive sales tool
- Excellent computer skills
- Effective written and oral communication skills – to maintain sound relationships with customers, partners and colleagues
- Earn and maintain mutual respect with fellow employees. Take the initiative in keeping others informed on matters of mutual interest
- Whilst a technical background is required, the most important quality is an ability and willingness to learn and understand our unique products.
- You should have the confidence to use your own initiative, and to seek out opportunities to improve products, processes and services
- Enjoy working as part of a sales-driven team.
- Credibility and reliability – make realistic commitments and live up to them. Meet deadlines.
- Resourcefulness – comprehend SME conditions and creative use of resources in an entrepreneurial environment. Maintain contacts within and outside the Company to expeditiously solve problems. Actively seek guidance and information from available sources
How to Apply:
All suitably qualified and interested candidates should send a cover letter and detailed CVs via E-mail to: apply@jobs.dumaworks.com with the subject line as “3383”, Your Full name & Phone number e.g. 3383 Okedi Jonathan, +2567xxxxxxxx. If you don’t follow these instructions, your application will not go through.
N.B: You will receive a confirmation email and an alert to take a basic screening test over SMS or online. The email with the test may not arrive immediately. Please be patient. The email/SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test. If you have any issues with the process, please reach out to +254702093793.
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