UN Conflict Resolution Officer Job Careers – Office of the United Nations Ombudsman and Mediation Services (UNOMS)
Job Title: Conflict Resolution Officer
Organization: Office of the United Nations Ombudsman and Mediation Services (UNOMS)
Duty Station: Entebbe, Uganda
Job Opening Number: 19-Ombudsman-OMBUDSMAN-119842-J-Entebbe (X)
Report to: Regional Ombudsman
Grade: P3
About UNOMS:
The United Nations Ombudsman and Mediation Services (UNOMS) works to intervene in the intersection where creativity meets conflict and helps to channel these conflicts into productive solutions. We do this through conflict coaching, by giving feedback to UN offices, by using shuttle diplomacy, mediation and other tools of informal dispute resolution. We also seek to track the root causes to these difficulties and propose changes to minimize them in the future and to create a more harmonious workplace at the UN.
Key Duties and Responsibilities: Under the general authority of the United Nations Ombudsman and the immediate supervision of the Regional Ombudsman, the Conflict Resolution Officer will be responsible for the following duties in the region:
- Assist in providing an impartial, independent and informal conflict-resolution mechanism for the settlement of employment-related problems for staff members and related personnel of the Secretariat and of the funds and programmes;
- Explore with staff members and related personnel their options and the different avenues open to them, taking into account the rights and obligations existing between the Organization and staff members or related personnel when required;
- Participate in informal and independent fact-finding as required on issues brought to the attention of the Regional Ombudsman;
- Assist in identifying and analyzing policies, procedures and practices that cause tension or conflict and participate in analyzing trends;
- Participate in drafting periodic activity reports which provide statistical overview, analysis of the issues and trends observed and practical recommendations for systemic changes;
- Offer information to staff members and related personnel in the mission area about the functions and mandate of the Ombudsman within the framework of the overall information and communication plan;
- Travel to field offices as required;
- Perform other duties as assigned.
Qualifications, Skills and Experience:
- The ideal candidate for the United Nations Conflict Resolution Officer job opportunity should hold an advanced university degree (Master’s degree or equivalent degree) in conflict resolution, law, administration, management, human relations or related area. A first-level university degree with the in combination with two additional years of qualifying experience may be accepted in lieu of the advanced university degree.
- At least five years of progressively responsible experience in conflict resolution, law, administration legal, managerial, human resources or related area is required. Experience in alternative conflict resolution is required.
- Previous experience working on informal conflict resolution in an international setting is desirable.
- Languages: fluency in English is required; and knowledge of French is desirable. Knowledge of another official United Nations language is an advantage.
Competencies
- Professionalism: Ability to provide effective advice on a broad range of work related concerns. Ability to provide advice in a range of conflict resolution and mediation issues; knowledge of UN policies, rules and regulations; knowledge of third party neutral conflict resolution and mediation principles; shows respect and empathy for individuals; Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of work.
- Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to client.
- Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
NB: The United Nations does not charge a fee at any stage of the recruitment process (application, interview meeting, processing, or training). The United Nations does not concern itself with information on applicants’ bank accounts.
How to Apply:
All suitably qualified and interested candidates desiring to serve the Office of the United Nations Ombudsman and Mediation Services (UNOMS) as the Conflict Resolution Officer should express their interest by visiting the UN recruitment website and clicking Apply Now.
Deadline: 31st July 2019
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