60 Senior Field Officer Job Opportunities – Tugende
Job Title: Senior Field Officer (60 Job Opportunities)
Organisation: Tugende
Duty Station: Kampala, Uganda
About US:
Tugende is a technology enabled asset finance company. We provide an affordable path to ownership of income-generating assets for proven entrepreneurs. Our primary product is a lease to own motorcycle financing package which includes training, life and health insurance, and active support. Tugende currently serves over 10,000 customers in Uganda through 200+ employees across 9 branches. Tugende also has a network of alumni of over 7,000 asset owners.
With a market for motorcycle taxis of over 800,000 drivers in East Africa alone, Tugende is expanding rapidly in our core product. We are also building a platform with our staff, branches, data, systems, and deep knowledge of earners in the informal sector, which will easily enable us to expand into other asset finance and value added services offerings in the near future.
Job Summary: The Senior Field Officer will work with little direction to serve as the main point of contact between Tugende and its clients. The Senior Field Officer’s day-to-day responsibilities include conducting Tugende field operations e.g. vetting, loss recovery, managing collections, and responding to client needs.
Key Duties and Responsibilities:
Client Vetting and Management
- Recruit new applicants: Identify capable clients for Tugende hire-purchase arrangements.
- Register applicants: Meet with applicants to obtain information on them and answer their questions about the application process.
- Vet applicants: Conduct field visits (at applicant’s stage and home) while paired with another Field Officer.
- Analyze the strength of completed applications: Analyze applicants’ financial status, creditworthiness and outstanding leases to determine applicant qualification.
- Approve/Reject applicants: Evaluate applicant’s creditworthiness in line with the existing guidelines
- Review lease agreements to ensure that they are complete and accurate according to the Tugende Policies.
- Help deliver Motorcycles to new clients. Ensure that clients understand the key terms and conditions of Tugende, as well as the warranty and maintenance requirements, before handing over the Motorcycles.
Manage client needs and portfolio performance
- Collections: Manage a portfolio of clients. Regularly follow up on client repayments (on phone and in person), understand any repayment and work challenges, give recommendations or escalate problem cases where necessary. Ensure client data is accurately captured in the lease management system in a timely manner
- Customer service: Listen and attend to customer comments and inquiries, give recommendations or escalate problem cases where necessary.
- Office work: Be able to help with office work including signing contracts with clients, transferring titles for Motorcycles and processing passenger service vehicle licenses (PSVs).
- Office maintenance: Help keep office clean, manage motorcycle traffic outside office, and coordinate clients during applicant classes.
- Coordinate with local authorities: Engage them as required to facilitate field operations.
Qualifications, Skills and Experience:
- The ideal candidate for the Tugende Senior Field Officer job must hold a diploma in in a business-related field from a recognised institution of learning.
- A minimum of two years’ field based experience working with a busy institution or organisation such as a microfinance or busy credit related business
- Motorcycle riding ability is an added advantage and will be a requirement once on the job
- Highly self-motivated and able to demonstrate a drive for results with a professional approach from a team
- Excellent communication, presentation skills and professionally presentable
- Exhibit a passion for customers, and provide excellent customer service and empathy for our customers
- Ability to work under pressure in a fast paced environment and willing to work in rural areas in different regions of Uganda
- Adopt and champion the values that Tugende stands for: Integrity, Empathy, Teamwork, Solutions-Oriented and Always growing
- Ability and willingness to learn to ride a motorcycle to conduct fieldwork
- Computer literate with ability to comfortably use MS Office.
- High level of professionalism and integrity, with good moral character
- Ability to work under minimum supervision with resilience and a “can do’’ attitude
- Fluent in key local languages of Uganda
How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the link below.
Deadline: 8th May 2019
: List of Current Job Vacancies / Opportunities in Uganda