ICT Support Officer Jobs – National Drug Authority (NDA)
Job Title: ICT Support Officer
Organisation: National Drug Authority (NDA)
Duty Station: Kampala, Uganda
Reports to: Head ICT
About NDA:
The National Drug Authority (NDA) is an autonomous body which was established by the National Drug Policy and Authority Act Cap 206 , Laws of Uganda (2000 Edition) to regulate Human and Veterinary Medicines and other healthcare products. NDA’s mandate is to ensure quality, safety and efficacy of human and veterinary medicines and other healthcare products through the regulation and control of their production, importation, distribution and use.
Job Summary: The ICT Support Officer will provide for quality and professional desktop support to NDA staff.
Key Duties and Responsibilities:
- Perform configuration of new P’s or laptops, hardware upgrades and data conversions, hardware troubleshooting assistance, peripheral troubleshooting, and other support that are related to the end user systems for employees.
- The jobholder will also design and implement infrastructure solutions that adhere to current IT architecture and standards
- Perform network monitoring and analysis, performance tuning, troubleshooting, and escalate problems as necessary to maintain network performance to meets user demands
- Offer technical support in online communication, websites, social media
- Manage database and file system and space usage.
- Perform data recovery in the event of disk crashes.
- Provide support to all existing software applications in use by NDA.
- Perform software installs, minor hardware repairs/maintenance, and assists with moving employees’ desktop equipment.
- Responsible for proactively managing high severity and priority incidents from identification to resolution and escalation to appropriate group.
- Perform any other duties as may be assigned from time to time by the Manager ICT
Qualifications, Skills and Experience:
- The ideal candidate for the National Drug Authority (NDA) ICT Support Officer should preferably hold a Bachelor’s Degree in Computer Science, Information Technology, Information Systems or a related field.
- Recognized professional ICT qualifications in database administration such as OCA, OCP, MCTS SQL and MCDBA will be an added advantage.
- A minimum of five years of working experience in ICT in a reputable organization
- Working knowledge of database tasks including database performance tuning, database security, promoting process improvement, database management, and data maintenance.
- Strong analytical and organizational skills
- Broad knowledge and understanding of procedural and structured query languages
- Knowledge of ‘relational database management systems‘ (RDBMS), ‘object oriented database management systems’ (OODBMS) and XML database management systems
- Working knowledge of Server and PC operating systems.
- Ability to train users on database concepts and methodologies as well as specific application utilization and configuration.
- IT literacy and Computer software applications skills
How to Apply:
All suitably qualified and interested candidates are encouraged to send a cover letter, copies of your academic qualifications together with your Curriculum Vitae(CV) indicating three (3) referees of whom one (1) should be your current or most recent employer either electronically to the e-mail address- hr.nda@nda.or.ug or hand delivered to National Drug Authority office, 1st Floor, Rumee, Plot 19 Lumumba Avenue opposite TWED PLAZA. Your application should be addressed to the Head Human Resources and Administration, National Drug Authority.
Deadline: 30th May 2017