Assistant Relationship Manager Employment Opportunity – KCB Bank Uganda
Job Opportunity: Assistant Relationship Manager at KCB Bank Uganda
Organization: KCB Bank Uganda
Duty Station: Kampala, Uganda
Application Deadline: 15th January 2024
About KCB Bank Uganda:
KCB Bank Uganda, part of the KCB Group, is one of East Africa’s largest commercial banks. Established in 1896, it has grown to become a key player in the region, with a vast network of branches and ATMs.
Job Summary:
The Assistant Relationship Manager will focus on executing sales of SME assets, liabilities, and other products. The role involves customer interaction, handling queries, facilitating service delivery, and playing a key role in the sales and customer service processes.
Key Responsibilities:
- Execute sales of SME assets, liabilities, and other product types.
- Address customer queries and requests, and provide information on bank products.
- Facilitate service delivery to customers.
- Handle the establishment of new and variation of existing account relationships, focusing on SME accounts.
- Sell bank products to new customers and cross-sell to existing customers.
- Deal with initial stages of credit matters and provide relevant information on the bank’s products and services.
- Engage in deposit mobilization for the bank.
- Conduct sales calls and gather market intelligence.
- Manage and resolve customer complaints.
- Handle initial interviews for customers seeking financial assistance and ensure relevant supporting documents are obtained.
- Perform various banking and sales-related duties as assigned.
Qualifications, Skills, and Experience:
- University degree in a relevant business discipline.
- Professional qualification in General Banking is an added advantage.
- At least two years of experience in sales and services, with a focus on SME customers.
- Knowledgeable in banking products and services.
- Understanding of digital financial services and their relevance to customers.
- Strong communication, negotiation, and interpersonal skills.
- Innovative and adaptable in a rapidly changing business environment.
Application Process:
Interested and qualified candidates are invited to apply online using the provided link.
This position is ideal for individuals with a passion for performance, open to new ideas, and looking to advance their careers in a dynamic and reputable banking institution.