Fresher IT Associate Jobs – Greenlight Planet
Job Title: IT Associate
Organization: Greenlight Planet
Duty Station: Kampala, Uganda
Reports to: HR Associate
About US:
Greenlight Planet is a social, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive. Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 30 million people in more than 60 countries.
Key Duties and Responsibilities:
- Provide technical support in the use of personal computer hardware, software, and specialized mainframe technology or operate a multi- platform, complex computer environment or monitor the production scheduling, execution, and successful completion of production jobs;
- Set up and configure desktop computers, peripherals and accounts assigning security level, Install software and repair hardware and peripherals
- Troubleshoot, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) test personal computers and peripherals on a network to diagnose, hardware versus software problems and escalate corrective procedures to other technical resources as appropriate
- Perform routine security checks on the system; Install repairs and remove wire and cable lines.
- Troubleshoot and resolve the issues with the helpdesk people, troubleshoot internet connection on the laptops and Monitor the internet with SIP.
- Configure laptop with forgotten password (Format and install software’s and printer) and update Windows.
- Configure new machines i3 and i5. (install MS Office, skype, adobe reader, flash player, java, update windows defender and create a restore point) Diagnose the printer on the scanning part.
- Prepare monthly IT report as per pre-determined parameters
- Undertaking IT projects as instructed by the IT management
Qualifications, Skills and Experience:
- The ideal candidate should preferably hold a Bachelor’s Degree in Information Technology or computer Science.
- Two years’ experience out of which at least 6 months in Customer Service environment
- Strong capabilities in the following products, platforms and areas of expertise
- Microsoft Windows Server Platforms (2003, 2008, 2012)
- Cisco Switches and Routers and wireless devices
- Microsoft 32/64-bit Window Platforms (Windows 7/8/10)
- Office applications’/IP Networking, DNS, DHCP, VPN, WAN; Remote Access and Network Security, Microsoft SQL Server
- Excellent analytical skills and strategic planning abilities.
- Possess the ability to intervene with crisis management or troubleshooting as necessary ability to set goals for team members
- Ability to handle multiple tasks at the same time without errors and mistakes
- We are looking for someone who is driven, passionate and excited about the opportunity to bring honest, affordable, energy to homes in Africa and Asia.
How to Apply:
All candidates interested in joining Greenlight in the aforementioned capacity should send their applications online at the link below.
: List of Current Job Vacancies / Opportunities in Uganda