Front Office Manager Employment Opportunity – Zoe Recruitment
Job Title: Front Office Manager
Organisation: Zoe Recruitment
Duty Station: Kampala, Uganda
About US:
Zoe Recruitment is an HR consultancy company that exists to contribute to the transformation of productivity and work ethic, by linking talent to business/organizations, and placing people right. At Zoe we believe this then forms the foundation for sustainable business and on a larger scale, economic growth. They are recruiting for their client, A Four Star Reputable Hotel in the suburbs of Kampala
Job Summary: The Front Office Manager will manage a highly effective Front Office Department through handling reservations and e-commerce/ O.T.As professionally, responding to customer inquiries and converting sales opportunities that emerge with guests and customers interactions that may contribute to hotel profitability.
Key Duties and Responsibilities:
- Analyzing all guest and travel requirements through telephone and emails.
- Carrying out inspection of other hotel areas regularly, including lobby and entrance.
- Monitoring all Front Office Log Books and standard operating procedures for special requests, instructions and information recorded and action taken or to be taken.
- Set proper procedures for reception management.
- Keep up to date with the room prices, review handover reports and take action if necessary.
- Ensuring that guests are greeted with a smile and all registration formalities are correctly completed.
- Develop the Reservations Team to ensure the constant delivery of excellent Guest and customer service exceeding their expectations.
- Manage and ensure resolution of all guest issues to their satisfaction and provide training to all new employees for all policies and procedures.
- Review Guest feedback forms on a daily basis.
- Ensure that front desk team are, at all times, professional, attentive, friendly, helpful and courteous to all guests, managers and other employees.
- Ensure Airport transfers are conducted smoothly and efficiently with the vehicle in sterling condition.
- Ensure the front desk team is neat, clean and well-groomed in appearance, both physically and in dress code.
- Prepare revenue and occupancy forecasting.
- Research room rates based on the selling tactics of the hotel/ markets
Qualifications, Skills and Experience:
- The ideal applicant must hold a Diploma/ Bachelors’ degree in Hospitality Management or any relevant course
- Excellent customer service knowledge and communication skills
- Confidence, patience and politeness when dealing with any complicated guests.
- Good organizational, negotiation, conflict resolution and multi-tasking abilities
- At least 3 years related work experience and one year supervisory experience.
How to Apply:
All suitably qualified and interested candidates kindly forward all the applications to hotelhr@zoerecruitmentug.com
Deadline: 21st January 2020