UN Telecommunications Assistant Job Careers – United Nations Regional Service Centre Entebbe (RSCE)
Job Title: Telecommunications Assistant
Organization: United Nations Regional Service Centre Entebbe (RSCE)
Duty Station: Entebbe, Uganda
Job Opening Number: RSCE/GJO/TA-BRM/002/01-2019
Reports to: Regional Business Relationship Management Officer
Job Grade: GS-5
About RSCE:
The Regional Service Centre Steering Committee is the decision-making body for RSCE, in compliance with General Assembly resolutions, United Nations Secretariat rules and regulations, strategic guidance from United Nations Headquarters and oversight bodies. The Steering Committee consults with the Global Field Support Strategy Implementation Coordination Team, as required.
The Regional Service Centre, as approved by the Member States, is owned, managed and staffed by the regional missions it serves. This framework reinforces the existing missions’ chain of command structures and lines of authority in a manner that does not create an additional layer between Headquarters and the regional missions. It also ensures that staffing for RSC.
Key Duties and Responsibilities: Within delegated authority, the Telecommunications Assistant will carry out the following duties:
Business Relationship Management Functions:
- Analyzes and reviews possibilities for the development of technology solutions towards improvement of business processes.
- Helps to drive innovation by assisting in the shaping of demand for technologies that increase business/mission value, effectiveness and efficiencies.
- Assists in carrying out Strengths, Weaknesses, Opportunities and Threats (SWOT), value proposition and other analyses to identify opportunities for improvements to business processes and procedures, leveraging technologies.
- Assists in the facilitation and management of cross functional teams to help identify challenges and needs of key stakeholders.
- Expertise in cross-functional technologies including the following is essential.
- Assists with analytical tasks related to the Satellite equipment performance.
- Monitors satellite link performance.
- Performs fault diagnosis and repair.
- Maintains earth-station records and documentation.
- Undertakes spare parts tracking.
Wide Area Network Operations (WAN):
- Monitors transmission performance of all local and remote network nodes at the link and at the I/O levels. Coordinates with leased line carrier and/or remote site technical support staff, service restoration during facility failures.
- Maintains Network Control Center/Network Operations Center records and Wide Area Network documentation.
Local Area Network Operations (LAN):
- Monitors the performance of the LAN, Metropolitan Area Network (MAN) and high-speed Internet access facilities. Assists in the implementation of ad-hoc LAN support requirements with departmental focal points. Provides remote operations and maintenance service and advanced technical support for access routers on the Wide Area Network. Maintains LAN and MAN equipment inventory. Prepares and revises network diagrams and network documentation.
Audio/Visual Conference Services:
- Installs, configures and tests audio, video conference and desktop video conference hardware/software using available communication and network connectivity.
- Assists in meetings’ preparation by preparing and configuring conference hardware and software and operates equipment during conferences.
- Provides support and training for new users of conference systems.
- Researches and evaluates new conference and collaboration products ensuring compatibility with current operational standards and growth for future needs.
Qualifications, Skills and Experience:
- The ideal candidate for the United Nations Regional Service Centre at Entebbe (RSCE) Telecommunications Assistant job placement should hold a High school diploma or recognized equivalent. Certifications in ICT Management or Business, with certifications in ITIL, PR1NCE2/PMP, BRMP, COBIT, TOGAF are highly desirable.
- A minimum of five (5) years progressively responsible experience within an ICT or Technology organization is required, preferably with experience in the field of Client Services, Strategic Planning, Service Management, Relationship Management.
- Experience working within an international organization or non-governmental organization – in a conflict or post-conflict setting is desirable.
- Working experience in a multicultural and/or international work environment is desirable.
- Valid national driving license is desirable
- Knowledge of Innovation Management is desirable.
- Business Process Mapping know-how is desirable.
- Strong Computer literacy in Microsoft 0365 Applications is highly Desirable.
- Facilitation and management of Communities of Practice using collaboration software (0365) is highly desirable.
- Languages: fluency in oral and written English is required.
Competencies:
- Professionalism: Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations.
- Communication: Speaks and writes clearly and effectively; Listens to others, correctly interprets messages from others and responds appropriately; Asks questions to clarity and exhibits interest in having two-way communication; Tailors language, tone, style and format to match the audience; Demonstrates openness in sharing information and keeping people informed.
- Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; Establishes and maintains productive partnerships with clients by gaining their trust and respect; Identifies clients’ needs and matches them to appropriate solutions; Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; Keeps clients informed of progress or setbacks in projects; Meets timeline for delivery of products or services to client.
- Creativity: Actively seeks to improve programs or services; Offers new and different options to solve problems or meet client needs; Promotes and persuades others to consider new ideas; Takes calculated risks on new and unusual ideas; thinks “outside the box”; Takes an interest in new ideas and new ways of doing things; Is not bound by current thinking or traditional approaches.
NB: The United Nations does not charge a fee at any stage of the recruitment process (Application, interview meeting, processing, or training). The United Nations does not concern itself with information on applicants’ bank accounts.
How to Apply:
All suitably qualified and interested Ugandan candidates should send their applications with the following documents:
- The United Nations Personal History form (P-11), Download Here; This should be signed
- Proof of required academic certificates i.e. Academic Certificate(s) and/or High School/Secondary Diplomas
- Latest performance evaluation reports / appraisals
The applicants with the completed documents are strongly encouraged to apply via e-mail and must include the Vacancy Announcement Number (check beginning of this advert) and Job Title to: rsce2-recruitment@un.org
Deadline: 23rd February 2019
: List of Current Job Vacancies / Opportunities in Uganda