Business Analyst – Home Loans Job Placement – DFCU Bank
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Job Title: Business Analyst-Home Loans
Organisation: DFCU Bank
Duty Station: Kampala, Uganda
Reports to: Head of Sales
About US:
DFCU bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.
Job Summary: The Business Analyst-Home Loans job holder will;
- Achieve a high level of client relationship management.
- Portfolio and arrears management.
- Provide responsive, proactive, proficient and effective banking services to customers.
- Extensive cross selling to existing customers through relationship management.
- Ensure good retention strategy for the existing clientele, there by growing the portfolio.
- Attend to customer queries on a day to day basis.
Key Duties and Responsibilities:
- Provide superior relationship management, customer retention, loyalty, preference & devotion.
- The jobholder will manage the portfolio effectively to ensureperformance through timely repayments, renewals and take proactive approach to deal with poorly performing facilities.
- Portfolio growth through cross-selling to enhance growth in customer numbers and deposits.
- Generate additional funding requests and renewal of facilities.
- The incumbent will improve on relationship management through regular visits, timely feedback to clients and continuous anticipation of their needs with the aim to exceed their expectations.
- Tasked with the resolution of client queries and giving of timely feedback as per policy.
- Compile and submit weekly and monthly arrears management reports.
- Tasked with market intelligence feedback on products /competition and how they are doing.
- Interfacing with clients on a day to day basis to address their queries.
Qualifications, Skills and Experience:
- The applicant for the DFCU Business Analyst-Home Loans job opportunity must hold a university degree in business-related fields.
- Good track record in sales management.
- A minimum of three to five years’ experience in banking of which two to three should be in relationship management & sales.
- Ability to work under pressure.
- Broad knowledge and understanding of all bank products compiled with intensive training.
- Computer literacy skills
- Relevant business acumen
- Outgoing, self-motivated, self-starter, assertive and proactive
- Excellent communication and negotiation skills
- Good team player who is able to work under minimum supervision
How to Apply:
All candidates who so wish to join the banking sector in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: Vacanciesbank@dfcugroup.com
Deadline: 12th May 2017