Customer Care Service Center Head Employment Opportunity – DFCU Bank
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Job Title: Service Center Head
Organisation: DFCU Bank
Duty Station: Uganda
Reports to: Regional Manager
About US:
DFCU bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.
Job Summary: The Service Center Head will implement and enforce the customer service standards within the Bank by delivering excellent customer service hence meeting and exceeding customer expectations for the Luwero Branch.
Key Duties and Responsibilities:
- Ensure that set customer standards are maintained by observing turn round times at all points of service in the Centre.
- The jobholder will also identify prospects for cross selling of bank services and products.
- Manage customer queries, including Loans complaints and provide appropriate solutions, taking into consideration laid down procedures.
- Minimize operational risk by ensuring that internal policies and controls are adhered to.
- The jobholder will enforce laid down instructions and procedures relating to all aspects of cash custodianship.
- Tasked with authorizing payments of Bank transactions and ensuring effective control.
- Ensure excellent customer relations are maintained.
- Manage, and develop the performance of staff in the service center.
- Inculcate a cost awareness culture in the Team by setting cost management standards and guidelines and following up to ensure that there is no wastage.
- Ensure that all documentation and transactions are in line with local and regulatory anti-money laundering KYC and counter Financing Terrorism requirements.
Qualifications, Skills and Experience:
- The applicant for the DFCU Service Center Head career opportunity must hold a University degree or its equivalent.
- A minimum of three years’ experience in a financial institution.
- Good leadership, management communication, business development and excellent customer service skills in order to handle customers effectively and efficiently.
- High level of speed and accuracy in order to exceed customer expectations.
- Broad knowledge of bank products in order to sell all customers.
- Knowledge of bank processes and procedures
- Highly customer-focused
How to Apply:
All candidates who so wish to join the banking sector in the aforementioned capacity are encouraged to send their applications with detailed CVs including present position and copies of relevant professional/academic certificates to: Vacanciesbank@dfcugroup.com
Deadline: 12th May 2017