IT Manager US NGO Jobs – International Rescue Committee (IRC)
Organisation: International Rescue Committee (IRC)
Duty Station: Kampala, Uganda
Reports to: Operations Coordinator
About US:
The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. It was created by Albert Einstein more than 80 years and has been working in Uganda since 1998. It has particularly working in the conflict zones where tens of thousands of people have been kills and over 1.6 million displaced. Following a peace agreement in 2006, Ugandans are returning home and looking to rebuild their lives. The IRC is there to protect women and children from violence and exploitation by fostering a safe environment and encouraging education, and is supporting farmers and small businesses, and helping communities promote peace and long-term development.
Job Summary: The IT Manager (ITM) will provide strategic leadership and oversight to all IRC Country Office IT service functions, including assisting and facilitating the installation, configuration, staff training and operations support. A key aspect of this role is ensuring all technology implementations in-country conforms to the global IT policies and procedures hence working closely with the Regional IT Director (RITD) is critical. Another key aspect of this role will be to establish an open channel of communication to different working groups across the Country Program to ensure business needs are met and IT concerns are being addressed in a timely fashion.
Key Duties and Responsibilities:
- Work in close collaboration with RITD to ensure all IT updates are shared and timely guidance is sought
- Interact with Programs, Operations and Field Offices to ensure understanding of business needs and efficient support is delivered
- Work with Field Office IT staff and Field Coordinators to ensure timely delivery of IT project activities and resolution of IT issues.
- Conduct relevant training sessions to ensure that staff possess the knowledge and skills commensurate with their responsibilities specially in using the technologies being implemented in IRC.
- Manage installation, configuration, maintenance, repair, security and documentation of local area networks, servers, desktop/laptop computers, communication resources and other office equipment
- In consultation with the RITD, test and evaluate new technologies that will improve IT support processes in country and region.
- Investigate local Internet connectivity options to connect CP offices through VPNs and obtain adequate bandwidth for Intranet and application connectivity.
- Implement and manage backup solutions for office/individual users as per IRC IT recommendations and provide the necessary training on the use of these back-up solutions.
- Help ensure successful implementation of IRC IT global initiatives and policies.
- Creation of a Country IT strategic plan to improve the IT state of the Country Program in line with Global IT strategy focused on SMART objectives measured every quarter.
- Participate in CO management meetings, grants and proposal design and implementation sessions to lobby and advocate for IT initiatives in line with the set roadmap.
- Enforce network security policies.
- Maintain firewall rules and perform regular security sweeps for new vulnerabilities.
- Participate in the annual budget planning and ensure allocation for the necessary IT investments to acquire the required infrastructure that corresponds to the business needs
- Act as the IT Lead for the Country Program
- Perform other duties as directed by the Operations Coordinator.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree and above in Computer Engineering and/or equivalent in relevant field
- At least 5 years’ experience in IT Service Management
- Strong troubleshooting skills, with the ability to effectively convey technical troubleshooting results to IT peers for seamless issue resolution
- Experience in Virtualization Technologies using VMware
- Background in networking technologies using Cisco and/or Cyberoam
- Proficiency with client-server environment using Microsoft Server 2008/2012 implementing Active Directory, DNS, DHCP and group policy objects
- Familiarity in server and endpoint updating and patching methodologies
- Strong technical writing/documentation skills
- Experience in providing support in an environment that implements ERP is an advantage
- Excellent management, interpersonal and negotiation skills and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross cultural context.
- Excellent presentation, verbal communication and report-writing skills with the ability to convey information effectively in English.
- Customer & client centered and service oriented mind & attitude, and ability to work independently under pressure.
- Proven ability to plan long-term, organize priorities and work under administrative and programmatic pressures with detail orientation and professional patience.
- Strong diplomacy and collaboration skills in establishing positive working relationships with senior level management and all other stakeholders to maximize cooperation and productivity.
- Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.
- Language Skills: Excellent English and communication skills including speaking, listening and writing
- Computer Skill: High proficiency in supporting industry standard IT infrastructure and applications
- Certificates or Licenses: A+, ITIL, PMP, MCSE or similar certifications preferred
Please note: This position is open only to Ugandan nationals.
How to Apply:
All candidates should apply online at the link below.
Deadline: 24th February 2020.