Fresher IT Assistant US Non-profit Careers – International Rescue Committee (IRC)
Organization: International Rescue Committee (IRC)
Duty Station: Kampala, Uganda
About US:
The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. It was created by Albert Einstein more than 80 years and has been working in Uganda since 1998. It has particularly working in the conflict zones where tens of thousands of people have been kills and over 1.6 million displaced. Following a peace agreement in 2006, Ugandans are returning home and looking to rebuild their lives. The IRC is there to protect women and children from violence and exploitation by fostering a safe environment and encouraging education, and is supporting farmers and small businesses, and helping communities promote peace and long-term development.
Job Summary: The IT Assistant will be primarily responsible for facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in the IRC Imvepi office. The IT Assistant will offer 1st and selected 2nd level support to the Country Program IT team and work closely with the IT Officer, and on request with the IT Manager, Field Manager and Regional IT Director and all program sectors to ensure proper ICT functioning and support.
Key Duties and Responsibilities:
IT Support – Provide Level 1 and Level 2 Support
- Work with end-users or IT Officer (or Service Desk) on resolving Level 1 issues in Imvepi.
- Resolve or escalate Level 2 and Level 3 issues on request to appropriate internal or external resource (IT Officer, IT Manager, management) as necessary.
- Liaise with various in country Internet Service Providers (ISP) for the purpose of improving the system and resolving any breakdown in internet services.
- Ensure that antivirus programs on each machine are updated regularly.
- Work with Helpdesk to create email addresses, update mailing lists, and keep proper tracking of email addresses.
Installation, configuration And maintenance
- Provide systems administrative support to the Servers, Windows server 2016 operating system, Domain and essential network services.
- Desktop/laptop hardware and software, and peripherals, using IRC standard Windows 7/10 operating system image.
- Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.
- Provide monitoring reports with information on condition of network and ISPs to the IT Officer to assist with timely upgrades and necessary changes.
- Ensure SUN 4.4.2 and QA BI is properly installed and functional on all Finance departmental computers in the office.
Maintenance, Repair and Security
- Perform preventative maintenance on all IRC computers and network resources.
- Ensure that server backup is done on regular basis and that staff are reminded to do back up before their computers are sent out for repairs. Ensure data security backups and protection of the LAN against data corruption.
- Work with the IT Officer to update and maintain network documentation to include but not limited to IP address, Network and Server system access, email creation systems, upgrades and changes to original network, etc.
- Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
- Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.
- Provide technical input and support to the Imvepi office Local Area Network. Ensure proper record keeping of breakdowns, problems and maintenance carried out.
Training, Evaluation and Testing
- Provide regular user and support staff training, including training on basic care and maintenance of computers and equipment for users which include training IRC staff and guests on the safe handling and general operation of computers and accessories and ensure that all IRC staff are in compliance with IT policies and procedures.
- Training of organizational applications and roll-outs.
- Research and suggest new technology as required by Regional and HQ IT.
- Prepare and submit regular weekly, monthly and trip reports that provide sufficient detail for HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans.
IT Asset Management
- Keep an up-to-date ICT asset register by performing monthly asset verifications for all IT assets in the Imvepi office including Software & licenses (Box, WebEx and Cyberoam FWs).
- Create and maintain IRC computer software/hardware inventory ensuring accuracy.
Policies & Protocols
- Implement available plans for repair of dysfunctional laptops, desktop computers, photocopiers, printers, etc.
- Implement appropriate protocols for regular maintenance of all IRC computer related equipment.
- Implement global IT Policy for IRC Uganda in coordination with IT Officer, IT Manager, DDO and Regional IT support team.
- Any other IT related tasks assigned by the IT Officer, IT Manager or Regional IT team to accomplish the overall organizational goals.
Qualifications, Skills and Experience:
- The applicant for the International Rescue Committee (IRC) IT Assistant job should hold a Bachelor’s Degree in Computer Science or equivalent technical work experience.
- CCNA course desired, MCSE or equivalent experience is a plus.
- One to two years of experience in IT profession.
- Experience installing, configuring and managing both wired and wireless LAN, and firewalls.
- Computer imaging skills required.
- Outlook experience required.
- Excellent communication and interpersonal skills required.
- Customer/Client service experience
- Able to work independently within a team environment.
- Strong sense of personal integrity.
- Attention to detail.
- Team spirit and problem solving abilities.
- Fluency in English (written and spoken) is required.
How to Apply:
All suitably qualified and interested candidates should apply online at the link below.
: List of Current Job Vacancies / Opportunities in Uganda