Fresher Information Technology Assistant NGO Jobs – International Rescue Committee (IRC)
Job Title: Information Technology Assistant
Organization: International Rescue Committee (IRC)
Duty Station: Uganda
About US:
The International Rescue Committee helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. It was created by Albert Einstein more than 80 years and has been working in Uganda since 1998. It has particularly working in the conflict zones where tens of thousands of people have been kills and over 1.6 million displaced. Following a peace agreement in 2006, Ugandans are returning home and looking to rebuild their lives. The IRC is there to protect women and children from violence and exploitation by fostering a safe environment and encouraging education, and is supporting farmers and small businesses, and helping communities promote peace and long-term development.
Job Summary: The Information Technology Assistant will mainly be responsible for assisting and facilitating the installation and configuration of IT infrastructure, staff training and operations of IT activities in IRC Nakivale and Oruchinga Base Camp offices. The IT Assistant will offer 1st and selected 2nd level support to the Country Program IT team and work closely with the IT Manager, and on request with the Team Leader, Deputy Director Operations and Regional IT Director and all program sectors to ensure proper ICT functioning and support.
Key Duties and Responsibilities:
IT Support – Provide Level 1 and Level 2 Support
- Work with end-users, IT Manager and Service Desk on resolving Level 1 issues in the office.
- Resolve or escalate Level 2 and Level 3 issues on request to appropriate internal or external resource (IT Manager, IHUB) as necessary.
- Liaise with various in country Internet Service Providers for the purpose of improving the information delivery services and resolving any breakdown in internet service provision.
- Ensure that antivirus programs on each machine are updated with Sophos regularly.
- Work with Helpdesk to create email addresses, update mailing lists, and keep proper tracking of email addresses.
Installation, Configuration and maintenance:
- Provide systems administrative support to the Servers, Windows server 2016 operating system, Domain and essential network services.
- Desktop/laptop hardware and software, and peripherals, using IRC standard Windows 10 operating system image.
- Ensure SUN 4.4.2 and QA BI is properly installed and functional on all Finance departmental computers in the office.
- Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.
Maintenance, Repair & Security:
- Carry out preventative maintenance on all IRC computers and network resources.
- Ensure that server backup is done on regular basis and that staff are reminded to do back up before their computers are sent out for repairs. Ensure data security backups and protection of the LAN against data corruption and intrusion.
- Work with the IT Manager to update and maintain network documentation to include but not limited to IP address, system access, email creation system, upgrades and changes to original network, etc.
- Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
- Raise awareness about email spams and phishing attempts from external threats to staff by encouraging staff to attend short information security trainings provided by the organization.
- Closely collaborate with International and HQ IT team on helpdesk, connectivity and other in country and global IRC IT projects.
- Provide technical input and support to the Office Local Area Network. Ensure proper record keeping of breakdowns, problems and maintenance carried out.
- Any other IT related tasks assigned by the supervisor, IT Manager or Regional IT team to accomplish the overall organizational goals.
Training, Evaluation and Testing:
- Provide regular user and support staff training, including training on basic care and maintenance of computers and equipment for users which include training IRC staff and guests on the safe handling and general operation of computers and accessories and ensure that all IRC staff are in compliance with IT policies and procedures.
- Research and suggest new technology as required by Regional and HQ IT.
- Prepare and submit regular weekly, monthly and trip reports that provide sufficient detail for HQ to understand the country office’s computer environment, needs, IT staff availability and skill levels and future plans.
IT Asset Management
- Keep an up-to-date ICT asset register by performing monthly asset verifications for all IT assets in the office including Software & licenses (Box, WebEx and Cyberoam FWs).
- Create and maintain IRC computer software/hardware inventory ensuring accuracy.
Policies & Protocols:
- Implement available plans for repair of dysfunctional laptops, desktop computers, photocopiers, printers, etc.
- Implement appropriate protocols for regular maintenance of all IRC computer related equipment.
- Implement local IT Policy for IRC Uganda in coordination with IT manager, DDO and Regional IT support team.
Qualifications, Skills and Experience:
- The applicant for the International Rescue Committee (IRC) Information Technology Assistant job must hold a Bachelor’s Degree in Computer Science or equivalent technical work experience.
- CCNA course desired, MCSE or equivalent experience is a plus.
- One to two years of experience in IT profession
- Previous experience installing, configuring and managing both wired and wireless LAN, and firewalls.
- Experience in working with Unifi Aps, Cyberoam FWs is an added advantage.
- Experience in working and installation of VMware virtualization technology.
- Computer imaging skills required.
- Outlook experience required.
- Excellent communication and interpersonal skills required.
- Customer/Client service experience.
- Able to work independently within a team environment.
- Ability to multi-task.
- Team spirit and problem solving abilities.
- Strong sense of personal integrity.
- Keen attention to detail.
How to Apply:
All suitably qualified and interested candidates should send updated CVs, cover letters and filled application form, download here, clearly indicating “IT Asst. – Nakivale” as the subject to: UA-IRCJobs@rescue.org (The Human Resource and Administration department, International Rescue Committee)
Deadline: 31st January 2019
: List of Current Job Vacancies / Opportunities in Uganda